Refund policy

Cancellation & Refund Policy

Full Refund Eligibility

Orders may be canceled within one (1) hour of purchase and are eligible for a 100% refund, provided the design process has not started.

Partial Refund Eligibility (50%)

Once the design process has started, orders are eligible for a 50% refund if a cancellation is requested before a draft has been emailed for approval.

The design process includes reviewing customer emails, organizing submitted photos and information, preparing content, and putting together the materials needed to create your order.

No Refund Eligibility – Drafts Emailed for Approval

ONCE A DESIGN DRAFT HAS BEEN EMAILED FOR APPROVAL, THE ORDER BECOMES NON-REFUNDABLE.

No refunds will be issued once a draft has been emailed, regardless of whether the customer has reviewed, approved, or responded to the draft.

Rush Fees – Non-Refundable

All rush fees are non-refundable once rush processing has begun. Rush orders require me to rearrange my production schedule and pause work on other customers’ orders to prioritize yours.

Rush fees are excluded from any eligible partial refund.

Printed Orders – Non-Refundable

ONCE AN ORDER HAS BEEN PRINTED, THE ORDER IS NON-REFUNDABLE. ALL SALES ARE FINAL.

No refunds will be issued for printed orders, subject to applicable consumer protection laws.

Policy Acknowledgment

By placing an order with Special Moments Custom Printing, you acknowledge and agree to the cancellation and refund terms outlined above.